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Privacy Policy

Effective date: 11 March 2026 · Tech4Pioneers, Oulu, Finland

1. Introduction

Pain2Care ("App"), developed by Tech4Pioneers ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (pain2care.com). Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.

2. Information We Collect

Information you provide: When you register and use Pain2Care you may provide your name, email address, and health-related data such as pain levels, symptoms, notes, and safety incident records.

Automatically collected information: We may collect device information (device type, OS version), usage data (features used, session length), and crash reports to improve app performance.

PIN-protected data: Sensitive records (e.g. safety documentation) are encrypted on-device and protected by your chosen PIN. Tech4Pioneers does not have access to PIN-locked content.

3. How We Use Your Information

We use the information we collect to: (a) provide, operate, and maintain the App; (b) improve and personalise your experience; (c) send transactional and support communications; (d) comply with legal obligations under EU/Finnish law and the General Data Protection Regulation (GDPR).

4. Legal Basis for Processing (GDPR)

Under GDPR Art. 6 and Art. 9, we process your personal and health data on the basis of: your explicit consent (given at registration); performance of a contract (providing the service you signed up for); and legitimate interests (security, fraud prevention, service improvement) where those interests are not overridden by your rights.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share data with trusted service providers (cloud hosting, analytics, customer support) under strict data-processing agreements. If required by law, we may disclose data to competent authorities. Any third-party SDKs used (e.g. Apple StoreKit, Google Play Billing) are subject to Apple's and Google's own privacy policies.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We will respond within 30 days as required by GDPR.

7. Your Rights (GDPR)

You have the right to: access, rectify, or erase your personal data; restrict or object to processing; data portability; withdraw consent at any time; and lodge a complaint with the Finnish Data Protection Ombudsman (tietosuoja.fi). To exercise these rights, contact us at privacy@pain2care.com.

8. Children's Privacy

Pain2Care is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

9. In-App Purchases

Subscriptions and in-app purchases are processed by Apple (App Store) or Google (Google Play). Payment data is handled exclusively by those platforms. We do not collect or store credit card or payment information. Subscription management and refund requests must be handled through Apple or Google account settings.

10. Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we strive to use commercially acceptable means to protect your information.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via in-app notification or email. Continued use of the App after changes become effective constitutes acceptance of the revised policy.

12. Contact

Tech4Pioneers · Oulu, Finland
Email: privacy@pain2care.com
Website: www.tech4pioneers.com

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Terms of Use

Effective date: 11 March 2026 · Tech4Pioneers, Oulu, Finland

1. Acceptance of Terms

By downloading, installing, or using the Pain2Care application ("App") or website (pain2care.com), you agree to be bound by these Terms of Use ("Terms"). These Terms constitute a legally binding agreement between you and Tech4Pioneers ("we", "us", "our"). If you do not agree to these Terms, do not use the App.

2. Description of Service

Pain2Care is a personal health and safety documentation tool designed to help individuals track chronic pain, log symptoms, document incidents, and access guided recovery resources. The App is not a medical device and does not provide medical advice, diagnosis, or treatment.

3. Eligibility

You must be at least 16 years old to use the App. By using Pain2Care you represent that you meet this age requirement and that you have the legal capacity to enter into these Terms.

4. User Account

You are responsible for maintaining the confidentiality of your account credentials and PIN. You agree to notify us immediately of any unauthorised use of your account. We are not liable for any loss resulting from unauthorised use of your account.

5. Subscriptions and Billing

Free Trial: New users receive a 5-day free trial. No payment is required during the trial period.

Paid Plans: After the trial, continued access requires a paid subscription (Normal €2.99/month or Premium €4.99/month). Prices are in EUR and exclude VAT.

Apple App Store: Subscriptions purchased via the App Store are subject to Apple's payment terms. Billing is managed through your Apple ID. To cancel, go to Settings → [your name] → Subscriptions on your Apple device.

Google Play Store: Subscriptions purchased via Google Play are subject to Google's payment terms. Billing is managed through your Google account. To cancel, open Google Play → Subscriptions and cancel Pain2Care.

6. Refund Policy

Refund requests for App Store purchases must be submitted to Apple at reportaproblem.apple.com. Refund requests for Google Play purchases must be submitted to Google. Tech4Pioneers does not process refunds directly for in-app purchases made through these platforms. We will cooperate with platform refund processes where required.

7. Acceptable Use

You agree not to: (a) use the App for any unlawful purpose; (b) attempt to gain unauthorised access to any portion of the App or its related systems; (c) reverse engineer, decompile, or disassemble the App; (d) transmit any harmful, offensive, or disruptive content; (e) use the App in any manner that could damage, disable, or impair it.

8. Medical Disclaimer

Pain2Care is for personal tracking and documentation purposes only. The App does not constitute medical advice and is not a substitute for professional medical care. Always consult a qualified healthcare provider regarding any medical condition or treatment. In an emergency, contact your local emergency services immediately.

9. Intellectual Property

All content, features, and functionality of the App — including but not limited to text, graphics, logos, and software — are the exclusive property of Tech4Pioneers and are protected by Finnish and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes.

10. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the App will be uninterrupted, error-free, or free of viruses or other harmful components. To the fullest extent permitted by applicable law, we disclaim all warranties.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Tech4Pioneers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of or inability to use the App.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Finland, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Oulu, Finland.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via in-app notification or email at least 14 days before they take effect. Your continued use of the App after the effective date constitutes acceptance of the revised Terms.

14. Contact

Tech4Pioneers · Oulu, Finland
Email: legal@pain2care.com
Website: www.tech4pioneers.com

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